Return & Refund Policy

Return & Refund Policy

Thank you for choosing to shop with Shop Serene! We’re so grateful for your support.

Due to the ongoing impact of COVID-19, we are currently not accepting returns or issuing refunds on products. Please ensure you review your order carefully before completing your purchase.

Exchanges & Damaged Products:
If your products arrive damaged, defective, or contaminated in any way, please contact us immediately. We will be happy to offer store credit for the cost of the damaged items.

Customer Support:
If you have any questions or need further clarification regarding your order or our policies, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure you have the best shopping experience possible.

We are committed to providing high-quality products and excellent customer service, and we appreciate your understanding during these challenging times.

Thank you again for your support, and we look forward to serving you!